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La Huazteca complaints

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3140 Central Avenue
Hot Springs, AR 71913 | Get Directions

(501) 609-9988

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against La Huazteca closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against La Huazteca

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6/21/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: Amount Settled: $0.00

Customer Complaint

6/9/2023

This store has slot machines in it. When I have been there to play and have won money, the owner lady will not give the full amount of money won. She is very rude. She makes you buy expensive merchandise to be able to collect the rest of the winnings. I think this lady is a rip off artist. The mean woman said she made me buy merchandise because she didn't like the way I look. So she took most of my winnings. Resolution Sought The rude lady needs to pay the full amount of winnings without a required purchase. The lady needs to quit the rip offs. I rate this business negative 5 stars. Yes, NEGATIVE 5.

Company Response

6/9/2023

Wont have slot machine anymore. This is a little place. I don't even have thirty thousand in here. Everything is a lie. Don't know why this person with a Vodka name said this. I believe in God, Love God and my family I'm not this evil person they describe. I defend myself when people is so mean to me. I have education. Customer's are important really, don't have this much money in here.

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