Complaints for La Rental.com in Los Angeles, CA

6230 Wilshire Blvd PMB 112
Los Angeles, CA 90048 | Get Directions

(310) 659-3962

http://www.alllarentals.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

A few complainants on file for this company allege the information they received in exchange for the $50 fee was useless, outdated, and did not provide assistance in locating a suitable rental property. One complainant did report finding several rentals which she was interested in; however, when contacting the landlords, she learned the listings were up to five months old, and had not been available for some time.

The company responds to one complaint by issuing a refund. The company responds to another complaint by indicating the customer's money order was never cashed; however it is still in their possession.

Complaint Closing Statistics

0 complaints against La Rental.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

La Rental.com complaints