Complaints for LA Stretch, Inc. in Westminster, CA

7190 Hazard Avenue
Westminster, CA 92683 | Get Directions

(714) 898-9177

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that after making deposits of up to $21,000 to purchase limousines the company failed to provide title information so complainants could finance the purchase, or failed to deliver the vehicle purchased. Most complainants stated that company personnel failed to return telephone calls. Some of the complainants alleged the company made promises to refund deposits but failed to do so. The company provided a refund on a limousine rental for services not provided. All complaints remain unanswered.

Complaint Closing Statistics

0 complaints against LA Stretch, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

LA Stretch, Inc. complaints