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La Trinidad complaints

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2085 S Eastwood Drive
Woodstock , IL 60098 | Get Directions

(815) 337-0652

http://www.restaurantlatrinida...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against La Trinidad closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against La Trinidad

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2/21/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/21/2023

I had bought a steak burrito with rice on the side an a beef burrito with rice an beans on side for my mom. I got food poison off the steak burrito been throwing up an having the runs all day..an the beef burrito was fine. Resolution Sought A refund and for the health department to check this place for sanitation purposes an more

Company Response

2/9/2024

We are not willing to return customers money. We are a family owned business and customer satisfaction is our greatest priority. We are also always and 100% compliant with the Health Dept. requirements. All our certifications are posted at our sites.

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