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Lackawanna Hardwood Floors complaints

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1100 Richmont Street
Scranton , PA 18509 | Get Directions

(570) 815-8889

http://lakawannahardwood.weebl...

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Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lackawanna Hardwood Floors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lackawanna Hardwood Floors

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3/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

2/14/2024

William Sullenberger was paid in full to do a flooring project in my home. He never finished the project, did approximately 20 of the work, used cheap materials, has payment in full and will not return phone calls to myself or my contractor on completing the job. Basically took the money and didn't do the work. I am a senior citizen and have been taken full advantage of. Resolution Sought Money refunded and post across all platforms, so this does not happen to any other consumer or senior citizen. Deceptive business practices. I have also reported him to the District Attorneys office in my area.

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