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LaClair's Auto Sales complaints

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26 Main Street
Yorkville , NY 13495 | Get Directions

(315) 736-5125

http://www.laclairsautosales.n...

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against LaClair's Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against LaClair's Auto Sales

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7/17/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

6/29/2022

Gave an 4000 down payment on a 2011 Nissan Maximum 3.5 back In April. Had a few issue with gathering information to show proof of income. Once I was able obtain pay stud because the total of the vehicle was over 9000 so I would had to finance the remaining balance. At this point it's may and I stil have not test drive the vehicle. Owner states the have to get an key made and again I have giving them all my information. So at this point owner had ask me to find insurance to cover the vehicle that's when I found out it has an salvage title so no insurance would insure me. The owner basically told me to find someone to insure the vehicle because he is unable to refund me my money because he put the work into the car to pass inspection but again here it is the end of June and I still have no car no refund and never test drove the car to see what repairs had to be fix to pass inspection. I been call no answer it's goes right to voice mail when I do reach out to the company and when I go in person the shop be close. Due to transportation issue am unable to go down every day. Far as getting the vehicle insurance in my own am unable to do just that and currently have no close relative or no one to insure the vehicle. Thank you Resolution Sought Refund the down payment

Company Response

7/5/2022

Car is ready and available for pick up. Customer was aware all we needed was insurance which we are still waiting for have a signed purchase offer and bill of sale stating amount financed interest charge and payment along with customer acknowledgment that was a previous salvage. Car is still available and waiting for pick up

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