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Lafayette Materials complaints

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2519 Verot School Road
Lafayette, LA 70508 | Get Directions

(337) 406-0079

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Lafayette Materials closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Lafayette Materials

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7/23/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/2/2023

Truck driver 2 people told him not to back off the drive way he busted a sewage line. hired a plumer to fix and they did, but lost a lot of gravel where they dug the line/ he told me I have to get with the plumer Lafayette meterials hired the.plumer and Lafayette meterials broke the.line I ask for a half a load to replace what was lost to make the job right. he is refuse to do so/ if I had half a load or half my money for thair drivers mistake I really just want a solution so I can get this job finish a lot of gravel went in the hole for the line repair Resolution Sought Half a load of lime stone or half my money back so I can get job finish

Company Response

7/11/2023

We did everything we could to help this customer.... We fixed the issue with the plumbing, but also at the same time he was directing our driver where to dump in the first place. So we believe we did everything right by fixing what was wrong.

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