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Lafayette Utility System complaints

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1314 Walker Road
Lafayette, LA 70506 | Get Directions

(337) 291-9200

http://www.lus.org

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Lafayette Utility System closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Lafayette Utility System

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11/30/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

11/2/2022

Agents are not applying any of my charity funds toward my account and constantly disconnecting my lights. Resolution Sought Exposure and refund back stolen benefits. While suing for pain and suffering as a result.

Company Response

11/17/2022

Company states; This is to respond to your correspondence to Ms. George's complaint that "Agents are not applying any of my charity funds toward my account and constangly disconnecting my lights". Lafayette City-Parish Consolidated Government (LCG) through its Utilities Department d/b/a Lafayette Utilities System (LUS) provides electric, water, and wastewater service to Ms. George. Ms. George has repeatedly and extensively fallen behind in paying her utility bills. As a result, in accordance with the LCG Charter and ordinances, and as with other delinquent customers, Ms. George's electric service was disconnected until her account was brought current. Charitable organizations have made four payments on Ms. George's behalf, as she states. LUS credited her account for the full amount of each payment by these charities, contrary to her allegation. At times, these charitable payments brought her account current, but at other times they did not. When the payments were less than the amount she owed, such that she remained delinquent, her electric service was disconnected because she remained delinquent. Ms. George's complaint to you is unjustified, and she is entitled to none of the relief she requests.

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