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LaFontaine Chrysler Dodge Jeep Ram of Fenton complaints

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16555 Silver Parkway
Fenton, MI 48430 | Get Directions

(810) 390-5734

https://www.lafontainechrysler...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against LaFontaine Chrysler Dodge Jeep Ram of Fenton closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against LaFontaine Chrysler Dodge Jeep Ram of Fenton

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8/31/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/5/2022

My credit has run through dealerships without my knowledge. I have been receiving letters from dealership with in results of declines. I have not been applying for any auto loans in 3 years. Now all of a sudden I'm receiving letters in the mail pertaining to applications of loan to purchase a vehicle. I need some assistance with issue. Can someone please assist me ASAP. Thank you Resolution Sought Clear this situation because this is affecting my credit.

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