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LaFontaine Toyota Dealer complaints

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2027 South Telegraph Road, Suite A
Dearborn, MI 48124 | Get Directions

(313) 561-6600

http://lafontainetoyota.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against LaFontaine Toyota Dealer closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against LaFontaine Toyota Dealer

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12/6/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/10/2021

My wife Shelley took her Toyota to Lafontaine Toyota for service. We are unable to get any information on or about her car. We also bought the premium up grade on the service plan and they are not honoring any of this we can't get no info we can't even get any one to call back and give us an update. While my wife car is in for service. I want this on record about how awful this company is I want a written complaint on record about the p**** poor service this company is offering Resolution Sought Contact us

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