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Lake Arrowhead Utility Company complaints

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2421 Lake Arrowhead Drive
Waleska, GA 30183 | Get Directions

(770) 345-5411

http://www.lakearrowheadutilit...

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Total Amount in Dispute:
$1,074.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lake Arrowhead Utility Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lake Arrowhead Utility Company

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6/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,073.73 Amount Settled: $0.00

Customer Complaint

6/6/2022

I am still battling with Lake A water/sewer, since December 2021. I own 224 Narrows Drive, purchased August 2021. They charged me over $3000. The home was vacant at that time and both plumber and leak detector found NO issues on my end. I am beyond frustrated, upset, and stressed. I am not wealthy. I am a single woman paying rent and a mortgage. I will be moving to Lake A full time next summer. I have a very very stressful job. The service of the water company is just plain unkind, unprofessional, and unfair. No one in their office has answered my calls or emails. I know they work hard - and are busy - but I work hard too and would never treat a client like this. They are now threatening to disconnect me. They reduced the bill once but still expect me to eat the cost of the leak detector fee of $275 and pay $800 plus for the remainder of their "adjusted water bill). I can't tell you how many people I have called and emailed, and no one has truly helped (except for Dona). Conveniently they replaced the meter back in April - so I think they knew something was wrong with it. There have been many homes in the Narrows with crazy water bills. I don't want to blast or complain on Facebook or contact the media, but I will if I must. Please help me someone. Resolution Sought Have the $275 credited back to my checking account and the remainder taken off my bill.

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