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Lake City Investment LLC complaints

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PO Box 336
Lewisville, TX 75067-0336 | Get Directions

(972) 436-0080

https://www.lakecityinvestment...

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Total Amount in Dispute:
$1,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lake City Investment LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lake City Investment LLC

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12/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

11/5/2024

The reaper that's my vehicle after I tried to contact them telling them I just purchased a vehicle and hadn't had the vehicle 30 days and they were trying to get me to pay a payment within 14 days I left numerous messages and was putting it on eternal hold for over a month period of time then of course I showed up to repossess my vehicle I'd really like to have my vehicle back but I'm not into paying for a repossession fee when they won't even contact me about my payments like they said they would. Resolution Sought I would like to have my vehicle back and I don't mind paying the payment I just don't think I should have to pay a repo fee when they won't even contact me about my payment as I said they were going to do and I did find the contact me however they were going to call me back shortly and that's been a week now and of course they haven't called me back I really like to have my vehicle back and continue paying payments.

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