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Lake Norman Chrysler Plymouth complaints

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20700 Torrence Chapel Rd
Cornelius, NC 28031-6318 | Get Directions

(704) 892-7800

http://www.lakenormanchrysler....

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Total Amount in Dispute:
$65,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lake Norman Chrysler Plymouth closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lake Norman Chrysler Plymouth

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7/20/2025

RESPONSE: Complaint was not answered Amount in Dispute: $65,000.00 Amount Settled: $0.00

Customer Complaint

6/24/2025

Bought a car from this company just a little over a month ago. I started having problems about two weeks ago with the brake light coming on and the brake actually engaging on the car. I paid $65,000 for this car and my wife took it in to have it looked at And they want to keep the car but they have no loaner vehicle to use. I feel as though if I spend that much money, how can I still be walking in less than one month? I would like to have a loaner vehicle to get back-and-forth to work while they fix mine. I got the extended warranty and all and they can't do any better than that. I'm appalled.! my first car payment isn't even due until July. I want an apology for treating my wife the way they did and to get another vehicle a loaner vehicle or take that one back altogether. Resolution Sought I would like for them to give my wife an on a vehicle to get back-and-forth to work apologize to her for not doing so in the first place and be sure my vehicle is totally fixed with all the issues, including some electrical issues or give me another vehicle

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