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Lake Norman Regional Med Center complaints

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171 Fairview Road
Mooresville, NC 28117-9500 | Get Directions

(704) 660-4000

http://www.lnrmc.com

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Total Amount in Dispute:
$2,189.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lake Norman Regional Med Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lake Norman Regional Med Center

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12/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,189.48 Amount Settled: $0.00

Customer Complaint

11/18/2022

I was hospitalized on June 30th 2021. When I was admitted, I provided the clerk with my VA authorization number for billing which was VA 9001213743. Someone filed this with my NC state health plan instead of with the VA. I got a bill for services and contacted billing in August of last year and advised them that they needed to file this bill with the VA and again provided the VA authorization number. I assumed this matter was taken care of until I got a call from Paragon Revenue Group stating I owed this bill. I got upset and said I wasn't paying it because LNRMC failed to properly file the correct insurance. John at Paragon didn't want to hear anything about the VA and said I owed the bill. I discontinued this conversation and called the VA Community Care Coordinator. She attempted to contact John at Paragon and he refused to talk to her and hung up. I contacted the National Community Care Coordinator and they contacted LNRMC and advised them this should bill should have been filed with the VA. LNRMC finally filed the billing to the VA and it was denied as LNRMC failed to file the claim in the alloted time allowed for filing. This collection has been placed on my credit report and has severely affected my credit. It is difficult getting hold of the billing office by phone. You are on hold for 30 minutes or longer. I talked to Cindy on 10/22, she advised the case was in review. I have not heard anything back, I was disconnected after holding for 30 min Resolution Sought LNRMC failed to file the proper insurance with the VA in the time alloted by contract. This should have never been placed on my credit report. Thank you for your assistance.

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