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Lakeland Auto complaints

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110 St Croix Trail S
Lakeland , MN 55043 | Get Directions

(763) 350-4171

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Total Amount in Dispute:
$12,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Lakeland Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Lakeland Auto

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4/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

3/22/2022

Went and bought my son a jeep this afternoon and two hours after we left the lot the driver door literally fell off the car! I messaged Brian Pavel the owner that sold us the car asking for a refund. And he flat out refused saying we bought the car as is. Sold it to my son Resolution Sought Refund my money and take the jeep back

3/8/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

2/10/2022

I went and looked at this Mercedes Benz, and the owner informed me that it needed a part replaced. So after he said he replaced the parts and there was nothing wrong with car no leaks or anything, we purchased the vehicle, a few days later the oil light pops on so we takes it to the shop, and find out that the parts wasn't replaced and that the car was unsaved to drive and with all that's wrong with the vehicle it'll cause about $5000 to get it up to standard , and the owner refused to. Fix it, or return our money, he also lied about the mileage which was absolutely 50 thousand miles over what he advertised it at, we want our money back, or he pay for the parts and labor at a reputable shop Resolution Sought We want it completely fixed or our money back , there several other people we found out he did the same thing to them

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