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Lakeside Automotive complaints

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4578 Lake Rd S
Brockport, NY 14420-2369 | Get Directions

(585) 637-8320

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lakeside Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lakeside Automotive

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9/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

9/2/2022

Brought out truck to this shop 2 or more times. Asked them to fix the sounds that it is making and grinding it is doing in the front. Picked it up and it was doing the same thing same sounds after paying to get it fixed. 2 or 3 weeks later the sounds are back and driving the same. Truck eventual stopped working and broke down. The place won't pay to tow it to look at it and says that since we have done work on the truck prior to bringing it the 2 or more times before we could have messed it up. This is ridiculous seeing we asked them to look the truck over and make it safe and drivable and figure out what the sounds are and why they are making them. Resolution Sought Pay for the repairs and rental car since they didn't fix it the two or more times they have had it and now we are stuck with paying for a rental for 5 days while we have it at a different shop to look at it

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