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Lakeside Chevrolet complaints

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427 Chevy Way
Warsaw, IN 46582-2201 | Get Directions

(574) 269-1666

http://www.lakesidechevy.com

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lakeside Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lakeside Chevrolet

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11/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

10/20/2022

Upon purchasing a 2013 Chevy Tahoe LTZ, I requested a multi point vehicle inspection report of vehicle. Notice some issues with vehicle before purchase beginning with front passenger side brake rotor and ac not blowing cold enough. I address the issue with my salesman Ron Blum. He stated the service manager checked it out and the brake pads are OK. If I had any issues later down the line it would be taken care of accordingly. Still not recieving a multi point inspection for this truck. I decided to have one done myself at my nearest dealership. It was confirm that brakes and rotors for the front of the vehicle along with a few head bolts on both side the engine need to be replaced, ac need service and the service suspension system displaying on the dash. I emailed my salesman Ron Blum and say there is nothing he can do and had to talk with the sales team. But the Sales Manager was out vacation til the 17th so no word could be said a ok to repair new owned vehicle. Once the sale manager Andy Duran returned he emailed me saying the vehicle they sold is consider safe and there is nothing they can do. I'm not allow to returned this vehicle and they not going to fix the issues at hand. Resolution Sought Cut a check from difference of the price I paid for the vehicle to have the truck repaired at the dealership of my choice. Return the truck to the dealership and refund my whole amount paid for this truck.

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