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Land Rover Pasadena complaints

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3485 East Colorado Blvd
Pasadena, CA 91107 | Get Directions

(626) 795-2995

http://www.landroverpasadena.c...

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Total Amount in Dispute:
$9,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Land Rover Pasadena closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Land Rover Pasadena

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11/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $9,200.00 Amount Settled: $0.00

Customer Complaint

11/3/2022

Last December I took my 2006 Land Rover LR3 to Land Rover Pasadena checked in with Kevin Manougian who keeps saying my parts on its was and has not ordered or fixed my LR3. He refuses to contact me . I asked my Mom to check on my vehicle since I am active duty military. She gets the same thing. In September she went to talk to the technician and he said no parts are ordered for this truck. I am leaving to Texas and I don't want to leave my truck behind and lose it. Resolution Sought Fix my car

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