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Landers Mclarty Nissan complaints

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6520 University Drive NorthWest
Huntsville, AL 35806 | Get Directions

(256) 203-8191

http://www.landersmclartynissa...

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Landers Mclarty Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Landers Mclarty Nissan

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3/12/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

10/20/2022

Tint was messed up after service. Tint does not match what I have and car was left with stuff all o et windshield and dash. Had to have car professional cleaned to get the stuff off of it. Will never go back. Going to have to have tint redo right. Resolution Sought Wanted my tint to match what I had.

Company Response

2/28/2023

We have reached a settlement to the customer's satisfaction. He had the vehicle retinted and we paid the amount provided by his chosen provider. Please mark this complaint as resolved.

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