Complaints for Landmark Financial Service Company in Canoga Park, CA

8761 Desoto Avenue #106
Canoga Park, CA 91304 | Get Directions

(888) 775-0690

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company offers personal loans for varied amounts which require the purchase of an insurance policy to supposedly insure the loan. Complainants are instructed to wire transfer the amount of the insurance premium to an alleged insurance company representative in Canada. All complainants indicate that after sending the required advance fees, no loans are received. Most complainants allege difficulty contacting the company to request refunds or find out the status of their loans. A few complainants are told they did not qualify and must send additional fees in order for the loan to be approved.

Complaint Closing Statistics

0 complaints against Landmark Financial Service Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Landmark Financial Service Company complaints