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Landmark Resort Hotel complaints

1501 South Ocean Blvd.
Myrtle Beach, SC 29577-4545
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(800) 845-0658

http://www.landmarkresort.com

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

2 complaints against Landmark Resort Hotel closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
2 Unanswered

2 complaints against Landmark Resort Hotel

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8/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/24/2024

My family and I had an extremely unpleasant experience characterized by unhygienic conditions and substandard accommodations. Upon arrival at the hotel, we encountered significant delays during check-in, despite there being only four guests ahead of us. The process was excessively long and frustrating. Upon entering our room, it became evident that cleanliness was not a priority. We discovered various remnants of previous guests' belongings, including a football, baby bottle, and garbage. Inadequate safety features. The refrigerator emitted a foul odor, and the floors were visibly dirty, leaving our feet wet and stained. The balcony had a strong smell of urine, making it unusable. The sleeping arrangements were also unsuitable for our family, particularly our young children. One of the beds was a Murphy bed (filthy), which was inconvenient and potentially hazardous for toddlers. The room had several maintenance issues, including broken shelves, a malfunctioning doorknob, and an air conditioning unit missing its filter, which significantly impacted our comfort. Throughout, cleanliness and hygiene were major concerns. We observed multiple cockroaches in common areas near the pool and elevators, indicating inadequate pest control measures. This, combined with the presence of litter and unhygienic behavior of some guests, created an uncomfortable and unsanitary environment for all guests. There are many more details I cannot fit to include, and it just continues to get worse. Resolution Sought There is much more that I could not include, but I would like a refund first and foremost. As a frequent traveler and someone who works in the tourism industry in Niagara Falls, I am appalled by the overall lack of cleanliness, hygiene, and professionalism displayed by the staff at Landmark Hotel. The level of service and accommodation fell far below the standards expected from a reputable establishment. Changes need to be made on their end. Contact for more detailed information if needed.

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3/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

2/28/2024

I have been the victim of 3rd party narcissist attacks at the hotel Landmark located at the Myrtle Beach Hotel in South Carolina. I am not the first and probably wont be the last. It's seems long term airbnb tenants that don't fit the racist box are attacked by workers and staff members. A constant Conspired effort by either owners and residents or maintenance workers, contractors trying to disrupt peaceful day to day operations. Most vacationers are easily taken advantage of by I'll willed owners or workers that hold resentment for no apparent reason. Short term renters are subject to harassment without repercussions or accountability. Resolution Sought I want to document with the better business bureau the pattern of harassment and lack of accountability, including previous history of prior renters as well as the nature of the nature of the constant harassment.

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