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L&P Auto Repair, LLC complaints

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427 Saraland Blvd S
Saraland, AL 36571 | Get Directions

(251) 442-8948

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Total Amount in Dispute:
$278.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against L&P Auto Repair, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against L&P Auto Repair, LLC

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8/23/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $277.54 Amount Settled: $0.00

Customer Complaint

7/28/2021

After a radiator repair , they didn't re-secure my battery , a couple of weeks later it flopped over tore - and shorted wires. I tore a set of uniform pants , had to push my SUV out of the road. They refused to fix the issue they caused. I have filed a small claims suit in Mobile Al. Resolution Sought They need to refund the money they cost me with their SHODDY WORK.

Company Response

8/11/2021

Company states: Battery did not have to be removed to install radiator. As far as shoddy work, he was told he could have it towed, but it would be a couple days before we got to his vehicle. So, as far as I am concerned, he messed with stuff under the hood and cuased the issue.

Customer Rebuttal

8/11/2021

He's a LIAR , he did not secure the battery retaing bar.

Company Final Response

8/23/2021

This gentleman is wanting something for nothing. He complained about the person that sold him the vehicle years ago after he actually had to spend some money. He is a lost cause. In no shape or form was the battery removed nor touched during install or removal. Proof was submitted. Again, the battery or anything to do with it doesn't have to be removed.

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