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Language Access Consulting & Training L.L.C. complaints

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1935 County Road B2 West, Suite #402
Saint Paul, MN 55113-2795 | Get Directions

(651) 330-2959

http://www.languageaccess1.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Language Access Consulting & Training L.L.C. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Language Access Consulting & Training L.L.C.

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8/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/23/2024

Director Mohamed Anwar is very rude and racist if you check the reviews on this location there is more than 3 one star reviews complaining about him being rude and kicking people out just for asking questions. I drove 30 minutes to take my exam and when I got there I was informed I needed a certificate that I wasn't made aware of prior to coming, so All I wanted to do was get clarification on where and how to obtain the certificate Mr. Anwar took it as me complaining and told me to get the F*** out of his office I could never test there again. Resolution Sought This site needs to be removed, or he needs to be fired from being a director shouldn't anyone be a director with that attitude and customer service.

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