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Languex complaints

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6605 Longshore Street
Dublin, OH 43017 | Get Directions

(833) 551-1381

http://www.languex.co

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Total Amount in Dispute:
$104.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Languex closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Languex

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9/18/2023

RESPONSE: Making a partial refund Amount in Dispute: $103.95 Amount Settled: $0.00

Customer Complaint

9/12/2023

I requested an Online Translation through Languex Website. Order was placed on Friday 09/08/23 at around 4:20am EST. Paid for Services, that include expedited Translations, 2 page translations, certified translations etc. I called and send 2 emails, no Response and no Translations either! My Credit card was charged for no Services received! I want my Refund back. Resolution Sought Refund

Company Response

9/18/2023

After several email complaints I received a partial Refund

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