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Lansing Comprehensive Treatment Center complaints

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2025 South Washington Avenue, Suite 210
Lansing, MI 48907 | Get Directions

(517) 371-1111

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Lansing Comprehensive Treatment Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Lansing Comprehensive Treatment Center

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10/4/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/30/2021

I go to Michigan comprehensive treatment center daily the receptionist there Melissa is very rude to ppl on a daily occasion I got there today an was giving a paper to sign up for a in person consulting class I am on full disability and do not drive told Melissa I would talk to my ride an find out what time works she then stated if I didn't choose rt then she would not let me take my medicine for the day I then saw my consular was upset about that but went ok then I had to see the nurse sherry for a urine screen I was pretty frustrated still so when I was in the bathroom I whippet my cup in frustration came out an the began being barrard about throwing the cup in the bathroom cause they r under video surveillance kind of laughed it off cause plastic cup did nothing but bounce off wall I then stated that it was better letting out my anger that way instead of punching someone sherry took everything way to personal telling me that was her bathroom an so on I head back out to the waiting room to get in line for my medicine where I see my friend Dan he wondered what had happened an as I was telling him I threw a cup to keep from hitting someone the receptionist Melissa said I had said I was going to punch sherry started calling me a woman beater and I had said nothing of the sort she refused to let me get medicine I sat there another 45 minutes as she said I had to talk to the director by this point I am upset they didn't let me take my medication or get Saturday or Sundays. Resolution Sought I want the rude receptionist Melissa written up for her behavior an flat out telling lies an believe she should be suspended also.

Company Response

9/22/2021

Company states: This situation was addressed firsthand with the individual in this complaint. Staff are trained on how to handle situations in this manner, in a professional manner. The identified staff member continues to respect all incoming consumers.

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