Find a reputable business?

Complaints and Resolutions

Lareen Financial complaints

Read Complaints File Complaint View Full Report

2713 Mansfield Highway
Fort Worth, TX 76119 | Get Directions

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$6,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Lareen Financial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Lareen Financial

Sort by

8/11/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $6,800.00 Amount Settled: $0.00

Customer Complaint

7/15/2024

My brother and I went to Texas to purchase a 2016 Nissan Maxima Platinum coming from Louisiana. They stated that they were a used car lot and that I would be able to put down on the vehicle and make payments on the vehicle to pay off the rest and that nothing was wrong with the vehicle. When I got there I test drove the vehicle in the parking lot and I let them know my concerns about the vehicle although I signed the "as is" paperwork they did agree to me being able to bring the vehicle back at any time if I had any issues with the vehicle. I got to Louisiana and started having issues with the vehicle so I texted the owner and let him know. He did not want to uphold to his agreement to allowing me to bring the vehicle back within a reasonable time frame so that I would be able to get my money back. I was able to confirm that the transmission did go out in the vehicle as well as other minor issues with it so I informed the owner of this on July 11, 2024 and he is wanting me to pay the vehicle off so I'm his words "so he can get the vehicle off of his back" The vehicle has not been operable since I purchased the vehicle and it has taken me months to get to thins point to even know what was going on with it due to a major surgery that I had that the owners are and were aware of being they were patient on payments. Resolution Sought I would like for them to come and get the vehicle and pay me the 6,800 dollars that I have given them. That's not even including the money that I had to pay to put it into the shop to confirm my findings with the vehicle.

Company Response

7/29/2024

Company states; The complaint from Abriana Bennett is not a reasonable complaint as we have assisted her in multiple ways. First, the vehicle was examined and driven prior to her purchasing the vehicle. Secondly, the vehicle was sold as a cash deal in which she was not able to pay all of it at once in which we gave her 60 days to pay the rest of the $2300 balance that was remaining just to help her out, in which she did not full fill . She paid $1300 out of the $2300, so her remaining balance is currently $1000. Abriana asked for additional discount after speaking with me and I went down to $700, then she asked for an additional discount and I went down to $300. In all situations, Abriana agreed to these rerms of discounts but she never paid the $700 or the $300 in this case. Abriana had the vehicle for months and have driven it back to the state she lived in and used it on multiple occasion, and agreed to pay her balance after her surgery which I have been patiently waiting, but she never full filled her balance. The vehicle was driven and sold as is.

Customer Rebuttal

7/29/2024

This is not accurate due to the issues that was wrong with the vehicle. I asked before I left when purchasing the vehicle if I could bring it back. You agreed and then when I told you the next day about the issues with the vehicle you then started going back on your word. I asked you for my money back and for you to come and get the vehicle.The owner was the one giving the discounts due to my expressing the fact that I will be out of 6000 dollars getting the transmission fixed on the vehicle . The way the vehicle was cutting off in traffic, I just thank god that my child and I didn’t get hurt because this could have went really bad with us getting hurt in the vehicle. It doesn’t seem as if the owner cares about safety of the consumers as long as he is willing to make the sale. I went ahead and paid the $200 as promised although the owner went down to $150 so that I am able to get my title for this vehicle so that I am able to get rid of the car. I have documentation and recordings of this also.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile