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Largo Carolina Kitchen complaints

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800C Shoppers Way
Largo, MD 20774 | Get Directions

(301) 350-2929

http://www.thecarolinakitchen....

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Total Amount in Dispute:
$78.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Largo Carolina Kitchen closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Largo Carolina Kitchen

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2/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $78.00 Amount Settled: $0.00

Customer Complaint

1/18/2024

I went to this establishment to order 3 hot meals for my family after a long day at work and was greeted with attitude and horrible customer service. The management and staff were very unprofessional. What should have been an in and out process took an hour. I ordered 3 meals a fried chicken, baked chicken and a whiting dinner. I was told originally my chicken would be out the fryer in 10 minutes. In actuality, it took 45 minutes as well as my fish dinner because neither the chicken or fish was ready. When asked for compensation for my hour wait at the establishment, I was told I couldn't be compensated due to there were chicken and fish orders before mine. When asked for corporate number to file a complaint, I was told by management they were corporate and how they been in business 25 years. No apology, no empathy just very sarcastic. Upon review of my food, my order was incorrect and cold. With it being so late in the evening and the meal already paid for I had no other option but to leave and take the meal. The food was not tasteful and I ended up going to another restaurant to order dinner for my family because it was so bad at Carolina Kitchen. Resolution Sought As a patron of this establishment for many years, I would like them to get some much needed training in customer service. The restaurant is very unorganized and unprofessional. I would like the money I paid for my meals returned to me for the inconvenience. They food was not tasteful and because of this I ended up going to another restaurant to order dinner for my family because it was so bad at Carolina Kitchen.

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