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Larry Campbell's Towing & Recovery complaints

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7327 Old Statesville Road
Charlotte, NC 28269 | Get Directions

(704) 597-8450

https://larrycampbellstowing.c...

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Larry Campbell's Towing & Recovery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Larry Campbell's Towing & Recovery

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4/7/2025

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

3/12/2025

My alternator had went out on my BMW on the side of 485 where I parked it until I could get back with the new alternator because I had went to pick it up and had a mechanic to come with me to put it on when I got there. It was vandalized. My rims were stolen and my windows were busted out so therefore I did a police report. Well Larry Campbell's towing and recovery is the ones that towed the car to their lot well, when I went to go and get my car out, the driver of the forklift lifted up my car and busted the transmission pan with his forklift, and I took pictures and videos of it. I called and explained it to them they said that they would fix it. I asked him if they had a certified mechanic. They said that they did and I asked them if they were doing things the right way because if they didn't, it would mess up my transmission. They assured me that they was. whenever they brought my car back, it would not go into gear. It was locking up and the transmission was acting up They did not do what was the correct procedure for my car. BMW 's are very picky cars. They did not do it right I had a certified mechanic look and see and they did not do what they were supposed to so therefore my transmission is now messed up and I am wanting them to please replace what they did. And to top it off service, they are very rude. When the tow truck driver brought my car back. He sat there and reved my engine. He was rude. He was cussing around my kids. I have more details Resolution Sought I would like them to replace my transmission or fix the problem with the car that the certified mechanic that I had to look at it said it was the problem because if they wouldn't have busted the transmission pan where it had to be replaced in my car will be perfectly fine I now have the windows, the tires and the alternator that's all that it needed. The general problem was the alternator. I just want them to please replace my transmission or fix my transmission. That is all I ask.

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