Complaints for Larry North Slim Down Express in Encino, CA

15821 Ventura Blvd. Suite 570
Encino, CA 91436 | Get Directions

(800) 284-1997

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege a pattern of billing issues regarding unauthorized credit card charges, delivery related disputes, or the inability to contact the company. Customers who had experienced delivery related problems generally reported they received nothing for their money, or, wrong orders. Complainants claim even though they had ordered only a one month supply, new shipments arrived each month along with new charges which were billed to credit cards or debited out of accounts. The company responded to a few complaints by issuing credits or refunds. Customer service issues were not addressed. Several complaints are closed as disputed. The customer was not satisfied with the company's response. The majority remain unanswered.

Complaint Closing Statistics

0 complaints against Larry North Slim Down Express closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Larry North Slim Down Express complaints