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Larry Pitt & Associates complaints

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409 South 20th Street
Philadelphia , PA 19146-1406 | Get Directions

(855) 744-4300

https://www.larrypitt.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Larry Pitt & Associates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Larry Pitt & Associates

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10/5/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/16/2021

I hired a lawyer back in 2020 they never did anything for my case for disability a year after I filed for disability they sent something. I spoke w the one lady from social security and she told me to have them withdraw from me . When I called and spoke to the lady Andrea and asked her to please write letter and withdraw. She refused to do so as I am client !! She hung up phone on me because I became upset due to them not doing anything for me and I did it all and asked her to withdraw from being my lawyer and she refused to Resolution Sought To write disability and withdraw from being my attorney

Company Response

9/23/2021

Ms. Ferrara contacted my office, Larry Pitt and Associates August of 2020. Ms Ferrara was seeking representation for her social security disability matter as she had recently had her application denied. I interviewed her, and agreed to take her case which involved; completing an intake and opening a new file. My office paralegal dispatched paperwork which included authorization for representation and a fee agreement which required Ms. Ferrara's signature. Ms Ferrara signed and returned the paperwork which was then submitted to the Social Security Administration. Several months later in July 2021, Ms Ferrara's application was approved and a Notice of Award was issued. This paperwork contained the attorneys name as Ms. Ferrara had appointed Larry Pitt and Associates to represent her. Although Ms Ferrara's application did not require a hearing, the attorney and staff put several hours of work into her case. Ms Farrell contacted the office in September 2021, seeking a withdrawal from counsel after a successful outcome. I indicated to Ms Ferrara that after a year of representation it was not possible to withdraw. I attempted to explain the issue to her but she did not except any other remedy but my firms withdraw. I am sorry Ms Ferrara was not satisfied. I am always available for questions and issues my clients may have, and I usually have a very good relationship with them. I feel Ms. Ferrara's dissatisfaction is her wish not want to compensate the attorney for work performed on her case which had a favorable outcome. However, I have discussed this issue with Larry Pitt and management and we have all decided in light of the Claimant's disability and current mind set we will not seek a fee in her case.

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