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Larry's Four-Way Stop complaints

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9160 GA Highway 212 W
Monticello, GA 31064-3744 | Get Directions

(706) 468-8975

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Total Amount in Dispute:
$8.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Larry's Four-Way Stop closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Larry's Four-Way Stop

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1/4/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $8.00 Amount Settled: $0.00

Customer Complaint

11/21/2024

I prepaid for $50.Of fuel on 11/08/2024. Truck fuel tank only held $42.00. I immediately went into store and told a blonde hair female i need $8.00 credited back to my bank/debit card. She told me it would post automatically to the card. It haven't been add back to my card, and the female store manager is refusing and been totally bias/inconsiderate! Hanging up and refusing to give $8.00 of fuel/store credit! People like this is bad for business and the wellbeing of this country! Iam not playing the race card, but why this store/manager is refusing to do what's right! I have contacted my bank president and he told me (Marathon Gas Station Larry's 4way) is responsible to credit the money back to my bank/debit card account. Yours truly, Resolution Sought Give me back my money on debit/back card and a written apologize to me and penalty financial added on for shrewd unethical business practices!

Company Response

1/4/2025

Per Customer, THE COMPLAINT HAS BE RESOLVED. I HAVE APOLOGIES TO THE COMPANY. MISCALCULATED THE DEDUCTION ON MY BANK ACCOUNT.

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