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Laser Away Medical Group complaints

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307 South Robertson Blvd
Beverly Hills, CA 90211 | Get Directions

(310) 273-6600

http://www.laseraway.com

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Total Amount in Dispute:
$6,410.00

Total Amount Settled:
$2,300.00

Complaint Experience

20%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

5 complaints against Laser Away Medical Group closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

5 complaints against Laser Away Medical Group

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1/12/2026

RESPONSE: Complaint was not answered Amount in Dispute: $10.00 Amount Settled: $0.00

Customer Complaint

12/17/2025

They stated they could get rid of my double chin and the loose skin under my neck-that I did not need a neck lift. I paid $4,000.00 and another one for $6,000.00- the results were not as promised. They stated they would refund my money, but care credit denied the refunded based on the policy that results may vary. But I have an email from them stating they would refund me. They did a partial treatment because they stated that was all I needed, but then they told me I needed additional treatments. Every time I went they told me different treatments that I needed. I left expecting to see results, its been 6 months and no difference. I look worse than before due to the cool sculpting treatments. Resolution Sought To refund the $10,000.00

1/5/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $2,300.00 Amount Settled: $2,300.00

Customer Complaint

12/8/2025

I paid upfront through a sales clerk for services not rendered. This was done back in August 2025. I emailed them pretty quickly that I wasn't gonna be able to get anything done with no responses. I've reached out by phone and redirected several times back to the sales agent that initially took my payment. I have now been in contact with them for three weeks trying to get my refund.. it's been over three months. They really had no business taking any money from me upfront. I told them I had leukemia so it should've been evident I couldn't get any services.. regardless of that I have not received any service and I want my full refund and they're playing with me Resolution Sought Refund

Company Response

1/5/2026

Per consumer: They refunded my money back to me in December...after reaching out to them several times and not giving up

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