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Laser Away Medical Group complaints

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307 South Robertson Blvd
Beverly Hills, CA 90211 | Get Directions

(310) 273-6600

http://www.laseraway.com

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Total Amount in Dispute:
$22,013.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Laser Away Medical Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Laser Away Medical Group

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8/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

7/11/2023

In March of 2021, I purchased a tattoo removal package from LaserAway, located on 17th Street in Costa Mesa, CA. The agreed upon price was $2449.00, a sum promptly charged to my CareCredit card. Unanticipatedly, the sales representative contacted me soon after the initial transaction to convey an error in the quotation due to their miscalculation, resulting in an underestimation of $150. As a gesture of good faith, I paid the additional sum. Throughout the course of the following two years, during my regular treatment visits at LaserAway, there was never an indication or mention of an additional outstanding balance on my account. Recently, however, LaserAway has surprisingly claimed an extra $200 balance, insisting it was part of the original quote. This claim, with no prior communication or evidence provided, is concerning. Despite my proactive attempts to rectify this situation directly with LaserAway, the issue remains unaddressed. This complaint, therefore, aims to underscore LaserAway's questionable billing practices, requesting a comprehensive investigation into this matter. Sincerely, Justin Resolution Sought Remove the alleged outstanding $200.00 balance that I do not owe.

1/30/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,313.37 Amount Settled: $0.00

Customer Complaint

1/4/2023

On June 1st 2022, I had thermage treatment on my face, however it ended up really bad my face got worse that it was when I walk in to their clinic my face was literally burned for weeks and my skin was hanging worse, I don't understand how they they were able to tell me that this procedure would fix my problem and assuring it would be 90 skin righten. I stead wad as mentioned above now they sending me to collections after not paying and disputed the amount of $2400.00 with the loan company as well as filed a complaint with BBB.. I was unable to get help from any of them . Hopefully you can help me. Since now the amount became a total of 3313.37. Resolution Sought I would like them to just bring this account to 0.00 balance.. please… now even if they want to collect unable to pay since I'm homeless and do not have a job.

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