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LaserShip, Inc. complaints

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1912 Woodford Road
Vienna, VA 22182 | Get Directions

(804) 414-2590

http://www.lasership.com

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Total Amount in Dispute:
$3,919.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

14 complaints against LaserShip, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
14	Unanswered

14 complaints against LaserShip, Inc.

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1/12/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/17/2024

This company refuses to try to find my home to deliver my packages. They will put in the system they attempted to deliver. The customer service rep tells me they look into it, and I still don't get my packages. This is a year of this. She won't let me speak to the manager, saying he's too busy. She also advised me yesterday, if they can't find my driveway, to just stop ordering packages. They've had my package since Dec 3rd and told me the may never find it. Resolution Sought To deliver my packages. I can't control who stores use as a delivery service.

1/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

1/2/2024

They stole 2 of my packages from different companies that used them to ship. Resolution Sought Stop these crooks.

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