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Lashes by Mercedes complaints

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1151 North Woods Mill Road
Chesterfield , MO 63017 | Get Directions

http://www.lashesbymercedes.co...

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Total Amount in Dispute:
$30.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lashes by Mercedes closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lashes by Mercedes

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6/8/2022

RESPONSE: Complaint was not answered Amount in Dispute: $29.95 Amount Settled: $0.00

Customer Complaint

5/13/2022

Place two orders with this business May 3rd while she was doing a live sale on TikTok. She stated she was shipping the orders out the next day. I emailed her about not receiving the orders. She responded she was on vacation. In, my mind am like okay, she will get to it when she gets back. I received a order it was what I ordered wrong order number and wrong tracking no# know big deal. People make mistakes. So I emailed her and let her know with screen shots of the product I got. The receipt No 2531. Said kryptonite 2.0 , Dream doll and high fashion glue pen. That is not what I received. I got homebody, lit, and ice. Now she packed on live and I watched. Now what gets me is you had to have gone back and switched the order. she was writing the numbers in marker on the envelope, so I peeled off the label and it said 2539. So she owes me kyptonite 2.0 , dream doll and high fashion rainbow pen. She not answering emails. I went on her website sent her a Message still no response. This makes know sense. I ask for is the rest of my items point blank period. Resolution Sought I want to receive my product I paid for. I got 30.00 its the principal for me.

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