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Lasta complaints

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8480 Honeycutt Road, Suite 200
Raleigh, NC 27615 | Get Directions

(231) 625-4752

https://lasta.app/

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Total Amount in Dispute:
$50.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Lasta closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Lasta

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8/13/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $49.99 Amount Settled: $0.00

Customer Complaint

6/18/2024

I signed up for the Lasta app for fasting, on 6/23/24. I authorized a one month only subscription for $9.49. They billed that to my credit card and an additional recurring charge of $ 49.99, that I never authorized. I contacted them multiple times demanding the $49.99 charge be removed. They refused multiple times. I closed the 2 day old account and deleted the app. Nothing but a Bait and Switch company. Can you do anything about their fraudulent business practices ?? Resolution Sought I want the 49.99 fraudulent charge refunded to my credit card.

Company Response

8/1/2024

Company states; After a detailed review of our records, we are pleased to inform you that we have taken appropriate action to satisfy Ms. Harris' complaint. Accordingly, the Lasta team has decided to refund the full amount of funds paid by Kathy Harris, proof of which you can find attached to this letter (upon request). We appreciate and respect our users and hope that this issue has been successfully resolved in favor of Ms. Harris. We also respect the Business Consumer Alliance's activity and we thank you for your attention to this issue.

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