Complaints for Lasta in Raleigh, NC - 156659293

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Lasta

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4/20/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $50.00 Amount Settled: $50.00

Customer Complaint

3/31/2026

I ordered workout plan. The site asked to click for my discount. Instead it charged me for something I did not want, don't even know what it is they charged me for. I contacted them immediately. I have never opened what they say I ordered. I contacted them within minutes when I saw the charges. They refused to refund the $50 charge. I told them they can keep what I ordered. It was $9 and some change with the so called 83 (I think) don't remember the exact offered discount. All the discount click did was charge me for an item I had no Idea about. They are the most horrid to deal with. I don't want others to get charged when they think they are applying the discount! It is misleading, and getting your to add to your order when you think your adding the discount! This is poor business practice to scam people out of their money. I was thinking discount, they were thinking take this customer for anything they can! I guess if I had opened the service I could accept lesson learned, but I did not. No services were received/recovered. Lasta search brought up some terrible stuff on your site. I left a review warning people on Trustpilot. What a scam Resolution Sought 50.00 refund, and to prevent other people from the same fate! This Lasta business is awful, misleading, and refuses pretty much all refund requests!

Company Response

4/15/2026

Dear Customer, This is Zoe, the Customer Care Team Lead at Lasta. I am reaching out to you directly to address your concerns and provide a final resolution regarding your experience. First, please accept my sincere apologies for the frustration caused by the checkout process and the delay in our previous communication. We have taken your feedback seriously and have completed a full review of your account. We have taken the following actions to resolve this matter: - Full Refund Processed: We have issued a full refund of $49.99 and $9.49 to your original payment method. These funds should appear in your account within 3–5 business days, depending on your financial institution. - Clarification of Charges: We investigated the $49.99 charge and confirmed it was an additional offer presented during checkout. We recognize that this was not your intention to purchase, and we regret any lack of clarity during that step. - Complimentary Access: As a gesture of goodwill for the inconvenience, we have granted your account ([email protected]) 3 months of full premium access, valid until July 24, 2026, at no cost to you. - Educational Resources: We have also shared a suite of our expert-led wellness guides and PDF resources to your email to help support your health journey. At Lasta, we strive for transparency and are committed to improving our user experience based on honest feedback like yours. We have addressed this internally with our support team to ensure more empathetic and efficient service moving forward. Thank you for your patience while we corrected this. We wish you the very best in your wellness journey. Sincerely, Zoe Customer Care Team Lead, Lasta

Customer Rebuttal

4/16/2026

Finally, thank you for crediting the checkout purchase that was intended to ok the discount, not order anything else . I appreciate the final result. I just don't think it should be so hard to get a refund. The checkout process was very misleading. I truly thought I was adding the discount as that was what came up, then quickly changed to something else. I hope you fix the order/checkout process. Maybe make it possible for customers to be able to talk to an actual person when concerns come up, or problems with ordering happen. Thank you again. I hope in the future your company allows for better communication between you and your customers. I will watch for the refund to my account.

Company Final Response

4/20/2026

Dear Customer, Thank you for your follow-up and for acknowledging the resolution. We sincerely appreciate you sharing your experience. Your concerns about the checkout process and difficulty reaching support are completely valid. While we’re glad the refund has been processed, we understand the frustration you experienced along the way. Please know that your feedback has been taken seriously. We are actively reviewing the checkout flow to improve clarity and prevent similar confusion in the future. We are also working on improving support accessibility so customers can connect with us more easily when issues arise. We agree that requesting a refund should not be difficult, and we regret that this was your experience. Your input is helping us identify where we need to improve, and we truly value that. If there is anything further we can assist you with, please don’t hesitate to reach out. Thank you again for your patience. Sincerely, Zoe Customer Care Team Lead

8/13/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $49.99 Amount Settled: $0.00

Customer Complaint

6/18/2024

I signed up for the Lasta app for fasting, on 6/23/24. I authorized a one month only subscription for $9.49. They billed that to my credit card and an additional recurring charge of $ 49.99, that I never authorized. I contacted them multiple times demanding the $49.99 charge be removed. They refused multiple times. I closed the 2 day old account and deleted the app. Nothing but a Bait and Switch company. Can you do anything about their fraudulent business practices ?? Resolution Sought I want the 49.99 fraudulent charge refunded to my credit card.

Company Response

8/1/2024

Company states; After a detailed review of our records, we are pleased to inform you that we have taken appropriate action to satisfy Ms. Harris' complaint. Accordingly, the Lasta team has decided to refund the full amount of funds paid by Kathy Harris, proof of which you can find attached to this letter (upon request). We appreciate and respect our users and hope that this issue has been successfully resolved in favor of Ms. Harris. We also respect the Business Consumer Alliance's activity and we thank you for your attention to this issue.

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