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Laury Heating Cooling & Plumbing complaints

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511 Plum Street
Vineland, NJ 08362-0727 | Get Directions

(856) 692-3861

http://www.lauryheating.com

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Laury Heating Cooling & Plumbing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Laury Heating Cooling & Plumbing

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4/14/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

3/23/2022

Had a problem with my hot water heater in my rental house thy sent a service man he charged me 176.50 to look at it 4 days later put in a new one and got a bill for 2345.00 that is outrageous. Resolution Sought Get some money back the price was ridiculous.

Company Response

4/4/2022

I reviewed the account of the customer in question and found the following. • The customer was charged a total of $176.50 for our first visit to his property. This was the dispatch fee for sending out the technician and the labor charges for the technician's work in diagnosing the system while on site. • We quoted the customer for replacement of a failed part and we returned 2 days later with the part to replace it. Upon replacing that part and attempting to fire up the system another failed part was revealed, putting the customer in a position at which it was no longer cost effective to repair the system. • We recommended replacement of the system and quoted the customer for the replacement. He accepted the replacement cost and we removed the aforementioned part as well as any charges associated with replacing the part. • We replaced the system for the agreed upon price, $2,345.57. The customer was in agreement with our pricing prior to work being performed and did not dispute it until after completion of aforementioned work. Thank you

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