Complaints for Law Fire Protection in Los Angeles, CA

P.O. Box 875908
Los Angeles, CA 90087 | Get Directions

(800) 464-2331

http://www.fireprotectionservi...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company is misrepresenting themselves as county or city officials to provide quotes and invoices for unauthorized inspection of fire equipment. In other cases complainants report receiving between three to four consecutive misleading invoices to collect payment for unauthorized fire inspection services. ~~The company responds by stating services were offered and once declined the technician departed and no services were performed or indicating they received pre-authorized forms and zeroed out accounts.

Complaint Closing Statistics

0 complaints against Law Fire Protection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Law Fire Protection complaints