Complaints for Law Office Of Eric T. Smith in Irvine, CA

7545 Irvine Center Drive, Suite 200
Irvine, CA 92618 | Get Directions

(866) 569-8583

http://www.modifylawgroup.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege that the law firm failed to perform the services as agreed. Some clients complain that the advice given by the attorney caused even greater financial hardship. Clients say that they cannot obtain refunds, and recent complainants state that they cannot reach anyone at the firm regardless of whether they use the telephone, email or fax.

The business has not responded to customer complaints. We suggest that anyone with a complaint against this lawyer contact the State Bar of California's hotline complaint line at: 1-800-843-9053.

Complaint Closing Statistics

0 complaints against Law Office Of Eric T. Smith closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Law Office Of Eric T. Smith complaints