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Law Office of Shannon Appleton complaints

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10903 Prestwick Drive
Benton, IL 62812 | Get Directions

(618) 435-1471

http://www.sappletonlaw.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Law Office of Shannon Appleton closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Law Office of Shannon Appleton

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7/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/5/2024

I have a lawyer and the judge tells me to stay in contact with her at all times but she will not answer the phone she will not take none of my texts I never even see her in court I don't know what to do it's been 4 years for a misdemeanor and I need help or somebody needs to help me. Resolution Sought Well I would like to have her represent me get this over with and then contact me sometime the last 4 years and probably be fired. I'm from Texas and I've had misdemeanors and they've only lasted for 2 weeks why is it 4 years for a misdemeanor that didn't even happen thank you

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