Find a reputable business?

Complaints and Resolutions

Law Offices of Donald B. Serafano, P.C. complaints

Read Complaints File Complaint View Full Report

18201 Von Karmen Avenue, Suite #680
Irvine, CA 92612 | Get Directions

(949) 929-6202

http://www.serafanolaw.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$14.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Law Offices of Donald B. Serafano, P.C. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Law Offices of Donald B. Serafano, P.C.

Sort by

3/25/2025

RESPONSE: Complaint was not answered Amount in Dispute: $13.50 Amount Settled: $0.00

Customer Complaint

2/27/2025

In June of 2024, I visited an NFDA office and met with Donald B. Serafano to discuss a probate that needed to be filed so that my sister, would not lose her home. Donald reassured my sister that it would take " 4 or at most 6 months". Donald stated "the case is not complicated". That day, they asked for $4,000 upfront. The attorney took total of $13,500 and this case was not filed. In late January 2025, I demanded a full refund from the NFDA and Donald. Donald wanted to talk on the phone, so I agreed. A phone call was arranged on 2/05/2025 (8 months after he stated he would file and did not. This call was a recorded line) in that conversation, Donald stated that everything would be filed "no later than Friday" (02/07/2025). Once again, Donald lied as nothing was filed. To be clear. For the first time, Donald asked me to sign court paperwork, in the first week of February 2025. This simply means he had never filled paperwork for this case before. This also means he had never worked on this case. An email was sent to Donald request a full refund. Due to Donald NOT filing the probate, my sister is being sued through a judicial court, and now will lose her home. Someone else is helping us with documents for this current probate and the lawsuit. We are also seeking an additional $2,500 as we are seeking help elsewhere. On 2/12/25 Donald was e mailed and mailed a certified letter of this very complaint. Donald refused the certified letter and paid $5.58 for the Resolution Sought Full refund for services not render and for causing my sister to lose her home.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile