Complaints for Law Offices Of Gregory Alan Baker in Ontario, CA

3270 Inland Empire Blvd. Suite 100
Ontario, CA 91764 | Get Directions

(909) 204-6900

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts in connection with loan modification agreements. Clients complain the company fails to provide services, fails to return calls, and refuses to issue refunds when services are not provided. Some complainants allege they paid another company, Ideal Real Estate Solutions, but were retained by Gregory Baker. Customers report neither company will return calls, issue refunds, or otherwise resolve complaint issues.

The company responded to one complaint by advising the BBB that they completed a modification proposal on behalf of the client, however, the lender refused the modification proposal, and no refund is due. The complainant disputed the response.

Complaint Closing Statistics

0 complaints against Law Offices Of Gregory Alan Baker closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Law Offices Of Gregory Alan Baker complaints