Complaints for Law Offices of Rose Marie Hollander in Fountain Valley, CA

17195 Newhope Street Suite 110
Fountain Valley, CA 92708 | Get Directions

(714) 444-1895

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants typically allege misrepresentation of the effectiveness of services failure to return calls or emails regarding status updates refunds or customer service issues failure to provide loan modifications and difficulty obtaining refunds. ~~The company responds by stating they obtain loan modifications for clients and that the agreement makes no guarantees of the outcome of the loan modification services. In some cases the company responds by claiming they rendered services they were retained or by issuing full or partial refunds.

Complaint Closing Statistics

0 complaints against Law Offices of Rose Marie Hollander closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Law Offices of Rose Marie Hollander complaints