Find a reputable business?

Complaints and Resolutions

Lawson Family Auto Brokers LLC complaints

Read Complaints File Complaint View Full Report

4210 Frontage Road
Fayetteville , AR 72703 | Get Directions

(479) 435-3272

https://lawson-family-auto-bro...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lawson Family Auto Brokers LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lawson Family Auto Brokers LLC

Sort by

2/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

1/19/2022

I bought car from the owner of this place. He misrepresented it and was not honest in what he said. It cost $700.00 to fix it and he said he didn't feel like doing anything about it. I posted a bad review and he answered on the web saying he wasn't aware of any issues. When I talked to him on the phone is reply was. " I'm not going to do anything about it" The cost to fix it was $700.00 I thought he should pay at least half. Naturally he ignored my request. Terrible way to operate a business in my opinion. Resolution Sought The cost to fix it was $700.00 I thought he should pay at least half.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile