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Layawayland.com complaints

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10775 Double R Blvd
Reno, NV 89521 | Get Directions

(775) 391-4059

http://www.layawayland.com

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Total Amount in Dispute:
$615.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Layawayland.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Layawayland.com

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3/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $614.82 Amount Settled: $0.00

Customer Complaint

2/9/2022

I recently cancelled my order with layawayland.com and was told refund would be no longer then 10 days well now no one is responding back and I still have not received refund i was going to continue to do business with them but just in smaller portions and not everything on one order but I got email saying they cancelled and charged a fee which is understandable and that I would receive refund no longer then 10 days well it's been past 10 days no refund no customer service nothing from them! Resolution Sought I would like my refund that they owe me I need my money thanks for your help with this issue it's greatly appreciated.

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