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LAZ Parking complaints

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10635 Santa Monica Blvd Suite145
Los Angeles, CA 90025 | Get Directions

(800) 522-7641

http://www.lazparking.com

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Total Amount in Dispute:
$546.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against LAZ Parking closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against LAZ Parking

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2/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $546.00 Amount Settled: $0.00

Customer Complaint

1/11/2022

I paid double Car Parking money. LAZ parking is not responding to my calls or emails. I reached Newyork Jan04 night 11pm, I again paid $546 for the reservation which been paid earlier as my phone was dead and was not able to show the confirmation email of the reservation. I am looking for the refund of the below payment. Transaction details for Jan04 payment of $546 is as below :-Card ending: 0720. Name on the card : Bob Jacob. AID : A0000000031010. Batch#: 1686, Approval Code : 578474. Earlier Reservation details are as below :- Reservation Date : was done on 11/11 via my credit card. Booking Reference: L4P-1-4457489. Car Park: Jamaica Center - NO SHUTTLE - Self Park - Covered - Jamaica Car Park Reference: 8288936. Original Price: $208.81 Discount Saving: $10.44 Parking Price: $198.37 Service charge: $2.95 Overall Cost: $201.32 Resolution Sought Refund of the duplicate payment parking fee. Also business never responds to any calls or emails.

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