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L'Brise, Inc. complaints

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8 The Green, Suite R, 1320
Dover, DE 19901 | Get Directions

https://www.lbrise.com/

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Total Amount in Dispute:
$428.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against L'Brise, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against L'Brise, Inc.

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3/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $149.00 Amount Settled: $0.00

Customer Complaint

2/27/2024

They claim they have a moneyback guarantee I have reached out to try to get a refund. Someone says they'll get back with me and they never do. Resolution Sought Refund my money

3/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $278.60 Amount Settled: $0.00

Customer Complaint

2/26/2024

I was misled by the website coupons that when I made the final purchase, I ended up being charged for 2 items instead of one. I placed an orders of hair dryer using the Lbrise.com and they charged me for 2 items instead of one. I tried to contact them multiple times via email and I also try to modify the transaction in their website but the website didn't let me. I sent multiple emails to customer service requesting to cancel the transaction since I couldn't modify it , but they responded saying that the transaction could not be modified or cancelled. This morning, I received an email stating that the items have been shipped. I emailed them again and I requested the cancellation of the transaction and they responded by saying that there is nothing they can do because they already shipped the package. The website doesn't have a phone number to contact them. Therefore, I need your help since I don't want the tools anymore and I want my money back. Moreover, in their website they states that they will partially refund the money and refunds are not guaranteed. All refunds have to be approved by them first. They make the process impossible for customers to return items and get their money back. Resolution Sought To cancel the transaction and get my money back with the prepaid label so I can return the items since they ignored my emails before they sent me the items.

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