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Lburg Auto Sales & Detailing complaints

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753 West Broadway Street
Lawrenceburg, KY 40342 | Get Directions

(502) 859-0003

http://www.lburgautosales.org

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Total Amount in Dispute:
$11,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lburg Auto Sales & Detailing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lburg Auto Sales & Detailing

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3/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $11,500.00 Amount Settled: $0.00

Customer Complaint

2/10/2023

On October 24, 2022 I purchased a 2016 Nissan Altima Vin # 1N4AL3AP3GC262974 in the amount of 11,500 dollars from LBURG AUTO SALES 753 west broadway in Lawrenceburg ky family owned. Fail to to disclose to me the buyer that this vehicle had a salvage title Resolution Sought What I would like LBURG AUTO SALES to do is refund me the buyer in the amount of 8000 dollars because the 2016 Nissan Altima is just worth 3500

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