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Le Logistics complaints

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13101 North Enom Church Road
Chester, VA 23836 | Get Directions

(804) 600-3500

http://www.lelogistics.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Le Logistics closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Le Logistics

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3/31/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/5/2024

I placed my order: 77700492944 on February 11, 2024. In this order, I said I would be available Monday-Friday between 7-4. I received a message from Le Logistics February 14, 2024 saying my order would be delivered on March 1, 2024. YESTERDAY February 29, 2024 I received a message from Le Logistics changing my order date to Saturday March 1, 2024. This change provided me with NO notice, and I have a previous obligation where I have to be out of town at a family event. I cannot get somebody to receive the order with such short notice. I am extremely upset with how this was handled. Le Logistics has been one of the worst companies to interact with I've ever experienced. Yesterday, February 29, 2024 I asked to speak with a manager, was promised a callback, and never received one. Today I called Le Logistics OVER 10 times. I was trying to speak with somebody that has some level of authority. But nobody will call me back. The representatives are useless and unable to assist and no manager has called me back. I've also been hung up on twice by them. I've been mistreated and not communicated with. I have been advised if I can't accept March 2nd delivery date, then I have to wait another 6 weeks for the delivery. This whole situation is unacceptable, and I need a resolution. Please help me figure this problem out. Resolution Sought Have a time to receive the delivery sooner than 6 weeks from now and receive the callback that was requested.

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