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LeafFilter Gutter Protection complaints

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1595 Georgetown Road
Hudson, OH 44236 | Get Directions

(800) 749-4566

http://www.leaffilter.com

Monday - Thursday 8am - 9pm
Friday - 8am - 5pm
Saturday - 8am - 6pm
Sunday - Closed

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Total Amount in Dispute:
$88,652.00

Total Amount Settled:
$1,900.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

31 complaints against LeafFilter Gutter Protection closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
20	Agreed to make an adjustment
0	Refusing to make an adjustment
10	Refuse to adjust, relying on terms of agreement
0	Unanswered

31 complaints against LeafFilter Gutter Protection

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1/2/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

12/16/2024

We've had their water softening system for a little over two years the first year it did not work at all. They came out multiple times and said they fixed it and did not here we are two years later. It's still not working. We want we removed and refunded and they are telling us that they cannot do anything after two years every time you try to contact somebody you always get the runaround and some new excuses as to why it's not working correctly or they say it is working fine. I'm tired of dealing with this company and today was the last time of trying to talk to these people. I have missed work on multiple occasions when they send someone out to look at this system. Resolution Sought I would love for you to get our money back and have this system removed. Also I want to make sure this doesn't happen to anyone else

Company Response

12/23/2024

Leaf Home Water Solutions and the customer have reached an agreement. This matter is resolved.

7/16/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,760.00 Amount Settled: $0.00

Customer Complaint

6/21/2024

I had gutters installed on my house middle of April. First rain storm we had all the gutters leaked. Called leaf filter warranty dept and they sent someone out the following week. Leaf filters technician looked at my brand new gutters and said they were installed wrong and said they needed to be redone. Since the end of April I called every week to try and see when they would be coming back to repair the mistakes they made. Every time I called I was told by the warranty dept that they would file a case and someone would contact me. Here it is now June 20th and I have yet to receive a call or have my repairs made. Resolution Sought I don't wanna do business with this company. I want a full refund.

Customer Rebuttal

7/3/2024

Yes but it has taken my hounding you guys to get an answer. From calling the service manager to my sales rep. Nothing has been done since April. I have paid for a job that was done wrong , no customer service to get my problem fixed. I would like a refund so I don’t have to keep dealing with your customer service dept.

Company Final Response

7/16/2024

Service has been completed and the customer has signed a service ticket. A customer relationship manager reached out to the customer on 7/10/24 and 7/15/24 to address the issue with lack of customer service, and the customer has not yet responded.

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