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LeafGuard of Pittsburgh complaints

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3253C Old Frankstown Road
Pittsburgh, PA 15239 | Get Directions

(888) 687-7415

http://www.leafguard.com/locat...

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against LeafGuard of Pittsburgh closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against LeafGuard of Pittsburgh

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6/1/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

4/26/2022

I had the gutters installed in October by subcontractors. Leaf Guard come back and do it over. The back gutters are starting to pull away from the house. I can't open my windows. I called them on April 13th and have not gotten a response. I called them back today. Resolution Sought I want it fixed or partial money back.

Company Response

5/20/2022

Company states; Ms. Perich had us come out and we found it was actually the window. There was a piece on top of that had came loose - we topped it back in for her and all was fine. The others were not pulling away - when she opened the window it cause the flashing and bent it - we also repaired that for her as well. General Manager LeafGuard of Pittsburgh

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